If you cancel
Message us on WhatsApp or email with your booking name and dates. More than 15 days before check-in, the advance can be moved to new dates or refunded. Between 7 and 15 days, we keep the advance. Inside 7 days, the booking amount is charged because the boat and crew are already held.
If we cancel
If we cannot run the trip, we offer another boat or date, or a full refund of what you have paid. We will tell you on WhatsApp as soon as we know.
Weather and water
A cruise may be shortened or rerouted when the backwaters are unsafe. That is not a cancellation. If the boat cannot leave at all, we treat it as a cancellation by us.
How to tell us
Use the same WhatsApp number or email on your confirmation. A cancellation starts when we reply that we have received it.